CANCELLATION AND REFUNDS Hope this page will be of service to you answering the most frequent questions our guests have raised.
Cancellations by us We reserve the right to cancel your booking under some unavoidable circumstances. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.
Changes by us We try to avoid making any “major changes” to your booking. If we tell you about any of these changes after we confirm your booking, you can either accept these new arrangements or accept an alternative from us of equivalent or closely similar standard and price, if one is available, and we will always refund the difference in price if the substitution is of a lower standard and price.
Cancellations by you Requests for cancellation of confirmed bookings must be made in writing and will be subject to the following cancellation fees: • Cancellation is made within 14 days prior to the date of your arrival, deposit is fully refunded but is subject to US$ 30 for administration fees, bank service charge or other cost necessary to put the refunding process forward. • Cancellation is made within less than 14 days prior to the date of your arrival, deposit is fully forfeited due to the penalty by the hotels or other services suppliers we incur. • There is no refund or reduction being made for parts or items(meals, sightseeing points, etc) of the program missed by any member of GROUP/F.I.T.
Changes by you • Amendment report must be sent to us via email or fax, at least 10 working days prior to your arrival date.
• We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment report. However, we will not take any extra fees for those changes if no extra cost arises from them.
UNUSED SERVICES No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
RESPONSIBILITY All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
First Choice, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.
VALIDITY This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
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